Shipping & Returns
This page is the quick ordering overview. The full return policy explains eligibility and possible resolutions in more detail.
Before shipment
- Orders are packed for the size and materials of the specific artwork.
- Processing time depends on whether the item is ready to ship, requires finishing, or is made to order.
- The buyer is responsible for providing a complete and accurate delivery address.
- Tracking information is provided when the selected carrier offers it.
When an order arrives
- Inspect the package and artwork promptly.
- Keep the packaging if an item appears damaged.
- Send clear photographs of the outer package, inner packaging, shipping label, and affected artwork.
- Do not return an item before receiving return instructions.
General return position
Original artwork, limited inventory pieces, and completed custom commissions are generally final sale. A damaged shipment, production mistake, or another verified problem will be reviewed individually.
Questions before ordering
Questions about dimensions, materials, delivery timing, packaging, or a destination should be resolved before purchase whenever possible.